Returns, Refunds & Money back Guarantee
We are not happy, if you are not happy and that’s why we offer a money-back guarantee. This is how much we believe in these products!
You can use a 1 month supply of any Perfect Supplements product (1 bottle) and if you’re not satisfied you can send back the empty bottle (to the place of purchase) for a refund on the purchase price. You must send proof of purchase so that Perfect Supplements Australia knows that you purchased the product from us. If returning goods, the customer is responsible for any postage costs and must also provide a tracking number.
What about if you’ve ordered a 3 or 6 month supply? Easy, just send back the other unopened bottles (they must not have been tampered with or damaged in any way) along with the 1 used bottle. It is however, important to mention that sometimes it takes more than just 1 month to see/feel any results when taking a new supplement. I usually find, for myself, that 3 months is a good way to gauge how my body responds to a new supplement.
So, to simplify, you have the opportunity to try a Perfect Supplements product for 1 month and if you’re not happy, return it within 60 days and we will refund your money. You will be responsible for the postage costs.
If you are an international customer, it is your responsibility to research your countries custom/quarantine laws to ensure the product is able to be imported. We need a special import permit for certain products we import into Australia.
Your country may have strict Biosecurity laws against bringing in certain products/ingredients (especially anything animal-based).
With regards to refunds on held items
We do not refund goods in an instance where the goods have been detained (held) by customs in a foreign country. Research into custom laws is up to the individual to ensure they are able to bring the item into their country.
Any goods that get held are the responsibility of the customer to ship back to us at their own expense and we are not liable for any costs or damages that may occur from doing so. A refund will only be issued if the goods come back to us in one piece, unopened and they get through our strict quarantine security.
There is no exception for this. So if you don't wish to make sure the product is 100% safe to import into your country, it is probably best that you do not purchase from us.
For uncollected items that are returned to sender (us)
If you as the customer do not meet your responsibility to collect your item from either your local PO (for parcel post & express) or at the collection point (for courier/Sendle) in the time frame and the parcel gets redirected back to us will be refunding the shipping cost back to you.
By shopping in our store means you have read these terms and conditions and accept them.